Delivery Options Overview

Becy Market offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via FedEx or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

Will I receive the same product that I see in the picture?

Yes, at Becy Market, we strive to ensure that the product you receive matches the picture displayed on our website. However, please note that slight variations in packaging may occur due to manufacturer updates or regional differences. Rest assured, the quality and authenticity of the product will remain consistent with our high standards. If you have any concerns or questions about your order, feel free to contact our customer service team, and we’ll be happy to assist you!

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website. Once logged in, navigate to the "Orders" or "Purchase History" section, where you’ll find a detailed summary of your past orders, including downloadable or printable receipts.

If you checked out as a guest or didn’t create an account, your receipt will be sent to the email address you provided during checkout. If you’re unable to locate your receipt, please contact our customer service team with your order details, and we’ll be happy to assist you!

How can I return an item?

At Becy Market, we want you to be completely satisfied with your purchase. If you need to return an item, please follow these steps:

  1. Check Our Return Policy: Ensure the item is eligible for return by reviewing our return policy on the website. Perishable goods, opened items, or products outside the return window may not be eligible.

  2. Contact Customer Service: Reach out to our customer service team via email or phone with your order details and the reason for the return. They will guide you through the process and provide a return authorization if applicable.

  3. Prepare the Item for Return: Pack the item securely in its original packaging to avoid damage during transit. Include a copy of your receipt or order confirmation.

  4. Ship the Item: Follow the return instructions provided by our team, including the shipping address and method. Please note that return shipping costs may apply unless the item is defective or the return is due to our error.

  5. Receive Your Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or send a replacement as per your request. Refunds typically take 5-7 business days to reflect in your account.

If you have any questions or need assistance, don’t hesitate to contact us. We’re here to help!

Will you restock items indicated as "out of stock?"

Yes, we do our best to restock items that are marked as “out of stock.” Our team works closely with suppliers to ensure we bring back your favorite products as quickly as possible.

If an item you’re looking for is out of stock, we recommend checking back regularly or signing up for restock notifications, if available, on the product page. Alternatively, you can contact our customer service team to inquire about restocking timelines or request to be notified once the item is back in stock.

Your satisfaction is our priority, and we’re committed to keeping our shelves stocked with the products you love!

Where can I ship my order?

We currently ship orders within the United States. Whether you're in California or anywhere else in the country, we’ll deliver your favorite African products right to your doorstep.

At checkout, simply enter your shipping address, and we’ll calculate the delivery options available for your location. Please ensure that your address is accurate to avoid delays or delivery issues.

If you have specific questions about shipping to your area or need assistance with your order, feel free to reach out to our customer service team. We’re here to help!